IMPORTANT NOTICE:

"Under California Code of Regulations, Title 10, Chapter 5, Subchapter 8, Section 2659, D., 2.C., you have the right to have any repair facility of your choice do the repairs to your vehicle. However, your insurance company can reasonably adjust any written estimate prepared by Westway Auto Body."

 

Auto Body Repair Consumer Bill Of Rights

 

A CONSUMER IS ENTITLED TO:

 

  1. SELECT THE AUTO BODY REPAIR SHOP TO REPAIR AUTO BODY DAMAGE COVERED BY THE INSURANCE COMPANY.  AN INSURANCE COMPANY MAY NOT REQUIRE THE REPAIRS TO BE DONE AT A SPECIFIC AUTO BODY REPAIR SHOP.

 

  1. AN ITEMIZED WRITTEN ESTIMATE FOR AUTO BODY REPAIRS AND, UPON COMPLETION OF REPAIRS, A DETAILED INVOICE.  THE ESTIMATE AND THE INVOICE MUST INCLUDE AN ITEMIZED LIST OF PARTS AND LABOR ALONG WITH THE TOTAL PRICE FOR THE WORK PERFORMED.  THE ESTIMATE AND INVOICE MUST ALSO IDENTIFY ALL PARTS AS NEW, USED, AFTERMARKET, RECONDITIONED, OR REBUILT.

 

  1. BE INFORMED ABOUT COVERAGE FOR TOWING SERVICE, UNLESS THE INSURANCE COMPANY HAS PROVIDED AN INSURED WITH THE NAME OF A SPECIFIC TOWING COMPANY PRIOR TO THE INSUREDíS USE OF ANOTHER TOWING COMPANY, THE TOWING COMPANY MUST PAY ALL REASONABLE TOWING CHARGES OF THE TOWING COMPANY USED BY THE INSURED.

 

  1. BE INFORMED ABOUT THE EXTENT OF COVERAGE, IF ANY, FOR A REPLACEMENT RENTAL VEHICLE WHILE A DAMAGED VEHICLE IS BEING REPAIRED.

 

  1. BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER COMPLAINTS AND CONCERNS ABOUT AUTO BODY REPAIRS.

 

 

COMPLAINTS WITHIN THE JURISDICTION OF THE BUREAU OF AUTOMOTIVE REPAIR

Complaints concerning the repair vehicle by an auto body repair shop should be directed to:

 

Toll Free (800) 952-5210

California Department of Consumer Affairs

Bureau of Automotive Repair

10240 Systems Parkway

Sacramento, CA 95827

 

The Bureau of Automotive Repair can also accept complaints over its web site at:

www.autorepair.ca.gov

 

COMPLAINTS WITHIN THE JURISDICTION OF THE CALIFORNIA INSURANCE COMMISSIONER

 

Any concerns regarding how an auto insurance claim is being handled should be submitted to the California Department of Insurance at:

(800) 927-HELP   or  (213) 897-8921

California Department of Insurance

Consumer Services Division

300 South Spring Street

Los Angeles, CA 90013

The California Department of Insurance can also accept complaints over its web site at:

www.insurance.ca.gov